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  1. Click on the "Spam Controls" link on the lower right side of your inbox screen.
  2. A "Mail and Spam Controls" box will appear
  3. Click on the "Customer Sender" list and choose the "Allow email from..." option.
  4. Enter "" and ""
  5. Click "Add" and "Save"


AT&T, BellSouth and SEC Email

  1. 1. Find the "From Address" from your most recent email from SafeSend Returns
  2. 2. Open your SBC Global Address Book and click on the "Add Contact" button.
  3. 3. Fill in the "From Address" in the space provided ("" and "")
  4. 4. Click on the "Save Contact" button


Comcast / Xfinity

  1. 1. In Xfinity connect, open the "Spam" folder from the left navigation pane.
  2. 2. Check the box next to the message(s) that is not spam
  3. 3. Click the "Not Spam" button at the top of the page.
  4. 4. The e-mail will be moved back to your inbox and the e-mail provider will not associate e-mails from this sender as spam.
  5. 5. If you continue to have problems with emails going to your spam folder, contact Comcast's Security Assurance Group at 1-888-565-4329 and ask if there is a blocking issue with the sender's domain ( or



  1. 1. Log in to your Gmail account
  2. 2. Click on the Settings Icon (gear) in the top-right corner and go to "Mail Settings"
  3. 3. Select the "Filters and Blocked Addresses" tab from the choices that load.
  4. 4. Click on "Create a New Filter",  located near the bottom
  5. 5. In the "Domain" or "From" Field, add “ OR”
  6. 6. Click "Next Step" or "Create Filter with this Search"
  7. 7. Check the box next to “Never Send it to Spam”
  8. 8. Click "Create Filter"


Hotmail, Windows and MSN

  1. 1. Click on "Options" in the upper right corner of your Hotmail screen.
  2. 2. Click the link for "Safe and Blocked Senders" in the body of the page under Junk e-mail.
  3. 3. Click the "Safe Senders" link and enter the e-mail address you want to whitelist. ("" or "")
  4. 4. Click "Add" to put it on your list.



  1. 1. In ICloud Mail, click the "Action" (gear) pop-up menu in the sidebar, then choose "Rules"
  2. 2. Click "Add a Rule"
  3. 3. In the "Name or Email Address" field enter the sender's address  ("" or "")
  4. 4. Use the "Then" pop-up menu to set up the behavior of the rule.
  5. 5. Click Done


Mac OS X or macOS Mail

  1. 1. Select "Mail | Preferences" from the menu bar in Mac OS X Mail.
  2. 2. Click the "Rules" tab.
  3. 3. Click "Add Rule".
  4. 4. Type the name in the "Description" field, such as "Whitelist : Burgess Group"
  5. 5. Make sure the criteria reads "If any of the following conditions are met" and  that the "From" field is followed by "Ends With".
  6. 6. Enter the domain name you want to  whitelist in the field next to the "Ends With" field. ("")
  7. 7. Click the plus sign next to the last condition to add another domain with the same criteria ("") 
  8. 8. In the "Perform the following actions" section, set the 3 fields to "Move Message, to the Mailbox and Inbox" or a different target folder.
  9. 9. Click "OK" to save the rule.